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COMPETENCIES

Generating interest and converting consumers interest into a purchase has become more complex.  Right product, right place, right time, right price simply isn't enough anymore. 

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 To stay ahead, competing requires an engaging customer experience that takes customers through a seamless and consistent journey throughout all of your customer touch points, whether online, offline, or everything in between.

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This requires the development of organizational resources to comprehend customer demands and ensure they are launching integrated products and services that meet customer expectations and needs.  

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Individual department goals and initiatives will not accomplish this.
Success hinges on collaboration and bringing these groups into alignment.

DIGITAL TRANSFORMATION

  • Talent - More than anything else, digital transformation requires talent.

  • Technology -  From the IoT, data lakes, AI, AR, and SaaS solutions, the raw potential of emerging technologies is staggering

  • Data - Most company data architecture is inadequate and has integrity issues.  Transformations require data quality and solid analytics.

  • Process - Transformation requires an end-to-end customer mindset and seamless connection of work activities across department silos.

  • Buy In - Successful transformations have a c-suite that is educated on the benefits and support the requirements in the form of firm goals.

CUSTOMER ENGAGEMENT

  • Omnichannel Experience

  • E-commerce Expansion

  • Social Media Development

  • Retail Technology Strategy

  • Customer Journey Creation

BRAND DEVELOPMENT

  • Short & Long Term Strategy

  • Brand Building

  • Business Development

  • Consumer Experience

  • Retail Execution

STOCK OPTIMIZATION

  • Merchandise Financial Planning

  • Location Clustering

  • Assortment Planning

  • Allocation / Replenishment

  • Demand Planning

  • Promotion & Markdown Planning

TECHNOLOGY IMPLEMENTATION

  • Gap Analysis

  • Budgeting  & Resource Planning

  • Vendor Selection

  • Data Integrity

  • System Integrations

  • Testing

  • Roll Outs & Training

PRODUCT DEVELOPMENT

  • Category Management

  • Product Lifecycle Management

  • New Product Introduction

  • Stage Gate Process Development

  • Business Intelligence

CHANGE MANAGEMENT

  • Mergers & Acquisitions 

  • New Technology Implementation

  • Consolidations or Re-organizing 

  • Business Process

  • Organizational Strategies

  • Business Model Changes

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