COMPETENCIES

Generating interest and converting consumers interest into a purchase has become more complex.  Right product, right place, right time, right price simply isn't enough anymore. 

 To stay ahead, competing requires an engaging customer experience that takes customers through a seamless and consistent journey throughout all of your customer touch points, whether online, offline, or everything in between.

This requires the development of organizational resources to comprehend customer demands and ensure they are launching integrated products and services that meet customer expectations and needs.  

Individual department goals and initiatives will not accomplish this.
Success hinges on collaboration and bringing these groups into alignment.

DIGITAL TRANSFORMATION
  • Talent - More than anything else, digital transformation requires talent.

  • Technology -  From the IoT, data lakes, AI, AR, and SaaS solutions, the raw potential of emerging technologies is staggering

  • Data - Most company data architecture is inadequate and has integrity issues.  Transformations require data quality and solid analytics.

  • Process - Transformation requires an end-to-end customer mindset and seamless connection of work activities across department silos.

  • Buy In - Successful transformations have a c-suite that is educated on the benefits and support the requirements in the form of firm goals.

CUSTOMER ENGAGEMENT
  • Omnichannel Experience

  • E-commerce Expansion

  • Social Media Development

  • Retail Technology Strategy

  • Customer Journey Creation

BRAND DEVELOPMENT
  • Short & Long Term Strategy

  • Brand Building

  • Business Development

  • Consumer Experience

  • Retail Execution

STOCK OPTIMIZATION
  • Merchandise Financial Planning

  • Location Clustering

  • Assortment Planning

  • Allocation / Replenishment

  • Demand Planning

  • Promotion & Markdown Planning

TECHNOLOGY IMPLEMENTATION
  • Gap Analysis

  • Budgeting  & Resource Planning

  • Vendor Selection

  • Data Integrity

  • System Integrations

  • Testing

  • Roll Outs & Training

PRODUCT DEVELOPMENT
  • Category Management

  • Product Lifecycle Management

  • New Product Introduction

  • Stage Gate Process Development

  • Business Intelligence

CHANGE MANAGEMENT
  • Mergers & Acquisitions 

  • New Technology Implementation

  • Consolidations or Re-organizing 

  • Business Process

  • Organizational Strategies

  • Business Model Changes